Mail
Twit
Fb
Ytube
Linkedin
  • Quarterly Statistical Bulletin

    A quarterly publication of the Capital Markets Authority

  • BestCompanytoWorkFor
  • competitive
    A proactive regulator of competitive and robust capital markets
  • Developing Kenya
    Developing Kenya's capital markets to be an investment destination of choice through facilitative regulation and innovation.
  • facilitative policy
    Establishing a robust, facilitative policy, legal and regulatory framework for capital markets development
  • Promoting investor education
    Promoting investor education, awareness and interest in the capital markets
  • Strengthening institutional
    Strengthening institutional capacity to effectively and efficiently deliver on its mandate

Videos

Complaints Procedure

 One of the core objectives of the Capital Markets Authority is the protection of investor interests. In so doing, the Authority ensures that investors' complaints against market intermediaries are adequately addressed. 

Where an investor is aggrieved by any licensed or approved person falling under the regulatory jurisdiction of the Authority, such investor is urged to first seek resolution from the said licensed or approved person. However, if the investor remains unsatisfied, the complaint should immediately be escalated to the Nairobi Securities Exchange. In particular, if the complaint involves a Member of the Exchange, the investor is urged to forward the complaint to the NSE Complaints Handling Unit for resolution, with the option of escalating the same to the Authority if the investor remains unsatisfied. 

However, as the apex regulator of the Capital Markets in Kenya, the Authority reserves the right to directly receive all complaints touching on any aspect of the market, irrespective of value, nature or status of resolution.

Sign up for our Newsletter today

Contact Us

Embankment Plaza, 3rd Floor
Longonot Road, off Kilimanjaro Avenue, Upperhill
P.O Box 74800-00200, Nairobi Kenya
Tel: +254 20 2264400/ 2264900/ 2221910/ 2221869
Backup Wireless Lines: 0722 207767/ 020 2611464
Cell: +254 722 207767, Email: corporate@cma.or.ke