NSE Complaints Handling Unit
The Nairobi Securities Exchange (NSE) in collaboration with the Capital Markets Authority and the Central Depository and Settlement Coorporations operates the Complaints Handling Unit (CHU). This is a centralized and automated system that ensures that complaints are handled in a timely manner.
In the event that an investor is aggrieved by any licensed or approved person and the complaint involves a Member of the Nairobi Securities Exchange (NSE), the investor is urged to forward the complaint to the Complaint Handling Unit of the NSE for resolution.
The contact details for the NSE Complaint Handling Unit are as below:
Online : http://www.nsecomplaints.co.ke
Tel : +254 20 2831000/ 1222 / 1111 or 0718900001 or 0733222007
SMS : Send an SMS starting with the word SMS COMPLAINT to 8485. Please include your Full name, ID number, CDS number and the complaint details