We believe that the people dealing with us including our all stakeholders, visitors and businesses have a right have a right to expect reliable, quality service. Our members of staff are well trained to provide quality service. This service charter tells you what you should expect from us as a reflection on our dedication to excellence in service delivery. We welcome your valuable comments and feedback on our services and encourage you to use our communication avenues through which you can contact us about our performance and offer suggestions for improvement. This service charter also sets out the corporate standards for customer service for the Capital Markets Authority. We will work closely with all our stakeholders and the public to find ways to continuously improve our service.